Expansion of information sources to support tourism red and black list – People’s Guangxi Channel – -clazziquai

To expand the source of information in order to prop up the tourism "black list" — people.com.cn Guangxi channel — people.com.cn recently, the National Tourism Administration issued eleven holiday "black list", covering area, travel agencies, tourism staff, tour guides, tourists 5 categories, including the scenic spot and comprehensive order and toilet revolution, the order of the tourism market, tourism security and tourism services 4 special, "Red List" as the best (or excellent), "black list" for the poor (or unqualified, not civilization), covering 31 provinces and municipalities and Xinjiang production and construction corps. "Red and black list" is an innovation of tourism evaluation mechanism, which has gained a lot of attention. However, a Shanghai reporter to the "black list" problems of the Sun Island International Club, Zhangjiajie Dragon Cave Scenic Spot confirmation, the relevant responsible person for the problem of exposure denied, the staff reply is "not received" customer feedback "basically say very good" "is also solved in time". So, in a "Rashomon" embarrassing truth, why is baffling. A "black list" sources of information, the summary information provided by the Department of tourism authorities around the holiday tourism market order according to the local situation and. Tourism authorities criticized scenic spots, safeguard the interests of tourists intention is understandable, but the degree of information disclosure remains to be further expanded: what is the evidence? How much is the proportion of tourists feedback? Is there any detailed evidence between the scenic spot and the competent department? These details need to be enriched for credibility. In the current information disclosure is insufficient, even if exposed, the area is still can confidently, to adopt a "talking" to maintain an ambiguous attitude. Fight or sly sophistry worth mentioning, at least that means "black list" ranking also need to expand the sources of information, feedback information to a greater extent in tourism services directly bear — tourists, so as to further enhance the credibility of the extrusion, each one sticks to his argument discourse space. If there is not enough information source, the "red and black list" may be transformed into "honor roll"". "Black list" soon, to celebrate the local scenic spot into the red list as many places, while the "black list" carefully conceal mentioning. In fact, "black list" of the authority level, "black" quality is particularly important, and the tourism department in charge of the "red" and "black" preference is can hardly be avoided. From the "black list" of the data can also see some clues, there are 14 areas of the black list submitted to the country, more than half of the area is not timely to the National Tourism Bureau reported negative information. The provinces that have not submitted the "black list" have been perfect in all respects I’m afraid not. Therefore, "black list" to become the authoritative list has a deterrent effect, the credibility of the key is the radius range of expanding the sources of information, access to 12301 tourist complaints platform, 12315 consumer protection and other aspects of the platform data resources, clarify the information standard adopted, let some local cannot conceal the situation. In recent years, some of the domestic tourism chaos has been widely criticized, rectification measures continue to launch, "red and black list" has also been placed in a big expectation. We should know that the "red and black list" can only be the credibility, and the source of credibility is bound to be a wide range of social evaluation. The public expects "red and black."

扩大信息源才能撑起旅游“红黑榜”–人民网广西频道–人民网 近日,国家旅游局发布十一假日旅游“红黑榜”,涵盖景区、旅行社、旅游工作人员、导游、游客5类,其中景区又分综合秩序和厕所革命、旅游市场秩序、旅游安全保障、旅游服务4个专项,“红榜”为最佳(或优秀),“黑榜”为最差(或不合格、不文明),覆盖全国31个省区市和新疆生产建设兵团。 “红黑榜”是旅游评价机制的一次创新,收获了颇多关注。但是,有记者向“黑榜”上存在问题的上海太阳岛国际俱乐部、张家界龙王洞景区求证,相关负责人都对曝光的问题予以否认,工作人员的答复是“没有收到客户反馈”“基本上都说很好”“就算有也是及时解决的”。如此,便陷入了“罗生门”的尴尬,真相究竟为何就有些令人费解了。 细究“红黑榜”的信息来源,系由各地旅游主管部门根据本地假日旅游市场秩序情况提供的信息汇总而成。旅游主管部门点名批评景区、维护游客利益的初衷是可以理解的,但信息公开程度还有待于进一步扩大:证据究竟何在?游客反馈占比有多少?景点与主管部门相互之间是否有细节质证?这些为可信度加码的细节还需充实。而在目前信息公开不足的情况下,即便被曝光,景区依然可以理直气壮,采取一种“自说自话”的暧昧态度来维护。据理力争也好,狡黠诡辩也罢,这至少说明“红黑榜”排名方式还需扩大信息来源,更大程度纳入旅游服务的直接承受者――游客的信息反馈,如此方能进一步提升公信力,挤压各执一词的话语空间。 倘若没有足够的信息来源,“红黑榜”也可能蜕变为“光荣榜”。“红黑榜”甫一推出,不少地方就争相庆贺当地景区进入“红榜”,而对“黑榜”则讳莫如深。其实“红黑榜”的权威性高低,“黑”的成色尤其重要,而旅游主管部门对“红”与“黑”有所偏爱则在所难免。从本次“红黑榜”的数据也可看出些许端倪,全国有14个地区报送了黑榜,超过半数的地区未及时向国家旅游局上报负面信息。未报送“黑榜”的省份在各方面已尽善尽美?恐怕未必。因此,“红黑榜”若要成为具有震慑力、公信力的权威榜单,关键是扩大信息来源的范围半径,接入12301旅游投诉平台、12315消费者权益保护平台等方面的数据资源,厘清信息采纳的标准,让某些地方无从隐瞒情况。 近些年,国内旅游的一些乱象被广泛批评,纠治举措不断推出,“红黑榜”也被寄予不小的期待。要知道,撑起“红黑榜”的只能是公信力,而公信力的来源必然是广泛的社会评价。公众期待“红黑榜”进一步完善,成为一副刻度精准的旅游服务评价标尺 (责编:庞冠华、陈露露)相关的主题文章: