Iso 20000 Choosing The Right Implementation Process-月丘うさぎ

Business Most IT organizations go into ISO 20000 or ITIL process implementation with very little experience. And why shouldn’t they? An intelligent person should be able to pick up a manual, read through it and apply it to their organization, right? Well, that’s true, but you would first need to get your hands on such a manual. My clients often ask me if I know of a book that competently deals with an implementation methodology. Though there is a plethora of books that talk about the theory of IT processes and do so very well, I have yet to find one that covers thoroughly the implementation of those processes. As for implementation methodologies themselves, they are most of the time well-kept secrets that consulting firms are willing to sell through their services, but are pretty shy about sharing for free. Well, guess what? I’m not! One of the most popular and generally accepted methodologies is the traditional 5-step approach. This approach can be summarized as follows: Step 1 – Describe the current situation – as is; Step 2 – Define the target process – to be; Step 3 – Document the gap between current and target process; Step 4 – Plan the steps to cover the gap; and Step 5 – Implement the plan. This approach often leads to catastrophic consequences. First, in order to describe the current situation and define the target process, the organization usually invests a lot of time and money in creating a very complex document of the future process – usually a diagram that very few people understand, let alone actually use. Then the fun starts. The gap analysis phase is where the panic sets in. The IT organization realizes just how many things need to change in order to meet the target process and how much trouble they’re really in. They also see that the process that used to be performed in one division now has to be the same across all divisions. That’s usually the time when someone mentions the R word: reorganization, and its inevitable side effect: resumes being updated and people leaving the company at the very worst time. Using this approach leads to implementation cycle times ranging from 6 to 12 months. Taking a 9-month average per process, it would take an organization 7.5 years to implement 10 processes this way. Obviously, this is not an acceptable timeframe for anyone. Process implementation does not have to be lengthy or costly. Years of creative thinking, field-testing and fine-tuning have led to the development of a streamlined and efficient – yet simple – way to drastically reduce IT process implementation cycle time and costs – down to a per-process average of 12 weeks. The solution: small process batches through fast-tracked iterative PDCA (Plan, Do, Check, Act) cycles. Implementing a process is a process in itself. It does not have to take forever and does not have to cost a fortune. Over the years, the steps to implementing lean IT processes have been improved in a way that enables IT organizations to successfully implement in record time with minimum investment. There in no magic behind achieving ISO 20000 certification in 18 months when using a waste-free approach. The Process Prototyping Implementation Methodology – a proven, ground-breaking approach to IT process implementation, focuses on delivering integrated maturity 3 processes and improved IT services across the IT Organization. The Methodology is the backbone of a project plan – detailed milestones and stages – tailored for IT process implementation, and covers all the phases of an IT process implementation project, from scoping up to ISO certification. The proposed methodology is broken down in 4 stages: Stage 1: Process Prototyping Stage 2: Process Building Stage 3: Process Implementation Stage 4: Process Tuning …and 4 milestones: Milestone 1: Orientation Meeting Milestone 2: Process Approval Milestone 3: Process Sign-off Milestone 4: Process Audit Look for further articles that describe in detail each of the stages and milestones that constitute the building blocks of this methodology. About the Author: 相关的主题文章: